Captcha not showing for some people in Muse

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    Asked on August 12, 2013 at 07:33 PM

    Hi, I just started using Adobe Muse and have just built a website for a client and added a Contact Form built in JotForm. My client states that the Captcha on the contact form will never load for her on either of her home computers, only on her phone. She also says she has had a few customers contact her saying they also cannot get the Captcha to load. I do not have a problem, it loads everytime for me on different computers...

    So, my question is, why is it not loading for her?

    The page that the Contact Form is on is:

    FYI: I embedded the form using IFrame (also tried sourse embed and popup). I have attached what my client is seeing.

    I really hope you can help me with this!

    Cheers, Stuart

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    Answered on August 12, 2013 at 08:56 PM


    iFrame should suppose to fix it if the form conflicts on your page.

    The form and captha loads fine on my end, no matter what browser I used.

    Can you ask your clients to clear their browsers cache and cookies? Or try it again this time?

    Let us know how it goes. Thanks!

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    Answered on August 13, 2013 at 12:54 AM

    Thanks for your reply, i have send an email to my client (i had already asked them to clear their cache etc, have asked them to do it again). I will post again when I hear back from her.

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    Answered on August 13, 2013 at 03:24 AM

    Hi Stuart,

    Please provide us the results when you have them.


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    Answered on August 14, 2013 at 11:18 PM

    Hi Thanks for the answer... I had already asked my client to clear her cache etc, I suspect she didn't!! She claims the captcha is now loading correctly for her. So, once again, thank you.

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    Answered on August 14, 2013 at 11:30 PM


    Your always welcome. Feel free to let us know here should you need any further assistance.