- masadaAsked on August 13, 2013 at 12:21 AM
My captcha never finishes loading. Refreshing doesn't help.
It worked the other day, but now when I open the page it attempts to display a code but it never makes it.
Website is offline if that helps (also I can't direct you to a url at the moment because of this.)
Thanks in advance for any help.
- JotForm SupportjonathanAnswered on August 13, 2013 at 03:13 AM
If you access the form using its direct URL https://www.jotform.com/32056590518859 , you will see that the captcha field is completely loaded.
Since the form was embedded in your website, a script conflict was probably causing the issue on the captcha field. This is usually resolved by re-embedding the form into your website using its Iframe code.
Use this guide Getting-the-Form-iFrame-Code and re-embed your form and test again.
Hope this help. Please inform us if the issue remains.
- masadaAnswered on August 20, 2013 at 04:50 PM
Thanks for the reply, if I try to access the form using the direct URL, I get an error saying "INVALID FORM URL - This form is not available for this domain - http://www.jotform.com/32056590518859"
BUT, I think the captcha problem is just an IE issue. I thought I'd try it in Chrome (which I prefer, but I'm at work), and it loads fine in chrome. So I guess sometime between when I originally tried the form and now, IE has done an update which causes the captcha to not load (website is html 5)
So, problem solved I guess, IE will sort itself out with a patch at some stage I imagine.
Thanks for the help :)
EDIT: Also, using iFrame doesn't solve the issue in IE, but again, it's IE :P
- JotForm SupportWelvinAnswered on August 20, 2013 at 07:03 PM
You can correct the URL by using the provided URL (http://www.jotform.co/form/32056590518859) from the error page. That is the preferred domain (jotform.co) for your form.
Have you check IE Compatibility? If not, please give it a try. Here's the steps:
1. Press F12 to open the Developers Console
2. Find and Choose the "Latest" version of IE from "Browser Mode"
3. Find and Choose the "Latest" version of IE from "Document Mode"
Do you have this form embedded to your website? If yes, please let us know the webpage URL so we can check.
- masadaAnswered on August 20, 2013 at 08:01 PM
I had it in IE 10 compatibility for browser mode, but it was only in IE7 for document mode, it looks like setting it to either IE8 or IE9 document mode fixes the problem.
I think I need to add/edit meta tags to fix the problem permanently, the default seems to be stuck at IE7.
Thanks very much for the help, have a good day :)
- JotForm SupportTashaAnswered on August 20, 2013 at 08:49 PM
Thanks for letting us know that my colleagues were able to assist you and that you found a solution to the problem. Please let us know if you have any further issues.