How can I unlock access to my form and start over?

  • Simonetta Neri
    Asked on September 3, 2020 at 11:02 PM

    I am trying to my personal Artist profile and Submission Form on JotForm using my artist name (Simo Neri) and email address (simo@simoneri.com), but my passwords are rejected as invalid. 

    It might be because the computer I'm using defaults to another of my email addresses (simoneri.shop@gmail.com) and names (Simonetta Neri). 

    What can I do to unlock the form so that I can enter my info by the submission date?

    Thank you!

    Jotform Thread 2556297 Screenshot
  • Simonetta Neri
    Replied on September 3, 2020 at 11:03 PM

    ?????

  • Kevin Support Team Lead
    Replied on September 4, 2020 at 2:38 AM

    The form was password protected by the owner, unfortunately, you will need to contact him and request the password in order to submit the form.