- defhomesAsked on August 13, 2013 at 11:38 AM
We're still having trouble receiving applications at the default emails attached. We're receiving applications only at the main email attached to the account. How can we fix this? Please help.
Main email: email@example.com
- JotForm SupportguilledutraAnswered on August 13, 2013 at 12:32 PM
Hi, the email adress firstname.lastname@example.org was at our bounce list, I proceeded to remove it.
Result:email@example.com is IN the bounce list
Reason(s) : 5.1.0 - Unknown address error 550-': quota e= xceeded'
About firstname.lastname@example.org, email@example.com I couldn't find any delivery entry at our email server log. Could you try making some test submission(the last submisson was yesterday) in order to detect the issue.
- defhomesAnswered on August 13, 2013 at 02:28 PM
After submission I received the message below:
- EliezerNAnswered on August 13, 2013 at 03:35 PM
Thanks for contacting us.
It sounds like you are using the Test Email button to test your submissions.
Test button only works with the default email address, in this case firstname.lastname@example.org.
Please send a test submission in real time following the steps in the next image:
Then fill out the form and send it.
If the issue still persists, please let us know.