Not receiving applications via email

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    defhomes
    Asked on August 13, 2013 at 11:38 AM

    We're still having trouble receiving applications at the default emails attached. We're receiving applications only at the main email attached to the account. How can we fix this? Please help.

    Main email: mike@definitivegroupllc.com

    Default emails: evelyn@definitivegroupllc.com, evelyn@defhomes.com, ella@defhomes.com 

  • Profile Image
    guilledutra
    Answered on August 13, 2013 at 12:32 PM

    Hi, the email adress evelyn@definitivegroupllc.com was at our bounce list, I proceeded to remove it.

    Result:

    evelyn@definitivegroupllc.com is IN the bounce list

    Reason(s) : 5.1.0 - Unknown address error 550-': quota e= xceeded'

    About evelyn@defhomes.com, ella@defhomes.com I couldn't find any delivery entry at our email server log. Could you try making some test submission(the last submisson was yesterday) in order to detect the issue.

    Thanks

  • Profile Image
    defhomes
    Answered on August 13, 2013 at 02:28 PM

    Hello,

    I just sent some test submissions to ella@defhomes.com and evelyn@defhomes.com, evelyn@definitivegroupllc.com and did not receive the forms.

    After submission I received the message below:

     

    Test email sent to default email address: mike@definitivegroupllc.comDoes this mean that only Mike will be receiving the the forms, this was not the case and how can we change that? Thanks
  • Profile Image
    EliezerN
    Answered on August 13, 2013 at 03:35 PM

    Thanks for contacting us.

    It sounds like you are using the Test Email button to test your submissions.

    https://shots.jotform.com/eliezer/Screen%20Captures/test_email_button.png

    Test button only works with the default email address, in this case mike@definitivegroupllc.com.

    Please send a test submission in real time following the steps in the next image:

    Then fill out the form and send it.

    If the issue still persists, please let us know.

    Thanks