What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cancel my subscription

    Asked by ROCIO SANTOS on August 13, 2013 at 12:19 PM

    Good afternoon, I would like to cancell my JotForm - Premium Monthly Subscription, as we do not need any more this service.

    At the moment I have two invoices:

    Invoice 73499736 and

    invoice #47331015


    I ordered by the web sited , but you have sent me again an invoice

    Please cancel my order with jotform, and confirm me the cancellation.

    Awaiting your confirmation

    Best regards

  • Profile Image
    JotForm Support

    Answered by EltonCris on August 13, 2013 at 02:57 PM


    I have now cancelled your JotForm subscription. You will not be charged anymore. Your account will stay premium until the paid period expires which will be on September 13, 2013. After this date, your account would automatically downgrade to free.

    You may feel free to re-upgrade your account anytime you wish.

    Thank you!