What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Can you please tell if this is happening in the stand alone version of the form or while embedded into a webpage?
If the second posibility is your case, please use the iFrame version of the form.
If this advise does not work or it's not an option for you. Please share the exact URL of the page where the form is at.