What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am having problem receiving submission data and processing payment through paypal.

    Asked by Wild_Elements on August 14, 2013 at 05:33 AM

    hi 

    I created a bookign form for our Wild Cooking event: http://form.jotformpro.com/form/32213102008938?

     

    My issues which i am seeking help with are:

    1. i recieved a payment notification from paypal but no jotform submission info even tho all fields are required. and jotform tells me there is no submissions recieved

    2. i tested the form myself and when i got to paypal to pay, i recieved the following message: 

    Return to merchant and try a different payment method
     

    We are not able to process your payment using your PayPal account at this time. Please return to the merchant's website and try using a different payment method (if available).

    is the above message to do my company or my own personal paypal account?

    can anyone tell me why?

    many thanks, Resi

    Page URL:
    http://form.jotformpro.com/form/32213102008938?

    Submissions JotForm style size
  • Profile Image

    Answered by khrisell on August 14, 2013 at 06:53 AM

    Hello, 

    1. I recieved a payment notification from paypal but no jotform submission info even tho all fields are required. and jotform tells me there is no submissions recieved.

    -I cloned your form and I am able to receive the submission and  unable to replicate the issue. 

    Kindly clone the clone and re-embed the clone to your Website/Page and kindly try an actual submission again.

    2. I tested the form myself and when i got to paypal to pay, i recieved the following message: 

    Return to merchant and try a different payment method
     

    We are not able to process your payment using your PayPal account at this time. Please return to the merchant's website and try using a different payment method (if available).

    is the above message to do my company or my own personal paypal account?

    -Have you tried to contact Paypal about this? Because I can see that there is no problem with your form but the process won't go through using paypal.

     

    Kindly let us know if problem persists after cloning the form so that we could further investigate.

    Thank you

  • Profile Image

    Answered by Wild_Elements on August 14, 2013 at 07:11 AM

    hi , thanks for the reply.

    I am not 100% following:

    1. I recieved a payment notification from paypal but no jotform submission info even tho all fields are required. and jotform tells me there is no submissions recieved.

    -I cloned your form and I am able to receive the submission and  unable to replicate the issue. 

    Kindly clone the clone and re-embed the clone to your Website/Page and kindly try an actual submission again.

    the form is not embedded but sent as a direct link.

    2. I tested the form myself and when i got to paypal to pay, i recieved the following message: 

    Return to merchant and try a different payment method
     

    We are not able to process your payment using your PayPal account at this time. Please return to the merchant's website and try using a different payment method (if available).

    is the above message to do my company or my own personal paypal account?

    -Have you tried to contact Paypal about this? Because I can see that there is no problem with your form but the process won't go through using paypal.

    Spoken with Paypal and they said not their problem...

    thanks for the help

    R

  • Profile Image

    Answered by Wild_Elements on August 14, 2013 at 07:15 AM

    just checked again and it all works... :)

    not sure what happened to make it right but the important thing is that it work

  • Profile Image

    Answered by khrisell on August 14, 2013 at 07:18 AM

    Hello,

    I am very glad that it is working now. :)

    Kindly let us know if you have further questions or inquiry.

    Feel free to contact us anytime if you need any assistance.

    Thank you for using JotForm.

  • Profile Image

    Answered by Wild_Elements on August 14, 2013 at 09:29 AM

    me again :O)

    just noticed that i never seen the thank you screen when i tested the form and the paypal payment which has got all the joining instructions.

     

    so i completed the form, then paid on paypal but never showed the thank you screen.

    hope this makes sense.

    thanks Resi

  • Profile Image
    JotForm Support

    Answered by KadeJM on August 14, 2013 at 10:56 AM

    Hi Resi, To my knowledge once you redirect from your form to the PayPal Gateway for your Transaction it should then return you to the Thank You Page. You may want to try enabling an Automated Return as mentioned here in this thread: http://www.jotform.com/answers/73346-Tracking-After-Payment. It will allow you to return to the Original Page.

  • Profile Image

    Answered by Wild_Elements on August 15, 2013 at 05:49 AM

    hi, I did that but it asks for a return url and i am not sure i can have different return url for each individual form.

     

    the wild cooking thank you message includes the joinging instructions to that event

    the wild in the woods club to that event etc etc.

     

    Does that make sense?

     

    cheers! R

  • Profile Image
    JotForm Support

    Answered by jonathan on August 15, 2013 at 10:41 AM

    Hi Resi,

    On this thread, you will see the difference and explanation why the Paypal Auto-Return ON will no longer redirect to your form Thank you page.

    So, my suggestion is to leave out the Auto Return preferences in your paypal account settings so that the susccessfully completed payment transaction in your form will redirect again to JotForm Thank you page.

    Try this and test again your form. It should redirect properly to the Thank You page after the paypal payment screen is completed.

     

    Thanks.