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    I cant seem to successfully redirect email alerts according to the form entry

    Asked by Stephanie on August 14, 2013 at 07:29 AM

    Under conditions wizard, I could add new rule but I cant select anything from "add new action". 

    Add new action "Then send [please select] email to __________,

    under please select, there's nothing I could choose and therefore I couldnt save the condition successfully. Please help me rectify the error. Thanks!

    Screenshot
    email email alerts conditions wizard select thanks
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    Answered by pinoytech on August 14, 2013 at 10:14 AM

    Hi Stephanie,

    Sorry for the inconvenience that may have caused. I've clone this form of yours to investigate the issue but I wasn't able to replicate the issue. Please take a look at this video: http://www.screencast.com/t/CwbfD97uNe5t

    In the meantime, can you please try this solution to fixed the issue?

    1. Clear browser cache and cookies as well as form cache

    2. Log back in to your account

    3. Re-create your form's condition

    If you need furthe assistance, please let us know.

    Thank you!