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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there a way to clear the disk usage myself?

    Asked by tbirdrick on August 14, 2013 at 11:56 AM

    client again tried to send a file larger than my disk space.

    i never got the file, but received a message that my forms will be shut off today, but I cleared all my caches and submissions and it still shows that I am almost out of space?



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    Answered by EliezerN on August 14, 2013 at 01:30 PM

    Thanks for contacting us.

    Reseting your uploads counter is not possible from your side, however I checked your account and found that you've over exceeded your uploads limit with 533.77 MB. Unfortunately, due to the large amount of uploads you should consider to get a paid plan, which can be found in the PRICING page.

    It's a pleasure to assist you.


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    Answered by tbirdrick on August 14, 2013 at 05:23 PM

    so i am assuming that my forms are now cut off?

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    Answered by pinoytech on August 14, 2013 at 06:25 PM


    I've check your account and it seems to be working fine.

    Kindly re-login to your account.

    Thank you!