What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why does our jotform not direct through to payment?

    Asked by gbconduct on August 14, 2013 at 01:13 PM

    We have integrated a jotform into our cart on shopify to take custom measurements for men's jackets. Once the customer clicks 'submit' the form directs to a sign in/ create account page as expected. On signing in however the page directs back to the page before, the shopping cart page rather than going through to payment. This only happens with custom tagged products and when we remove the jot form the products go straight through to payment after the sign in page. Help would be greatly appreciated.

    Kind regards,

    Matt Oxborrow

    Director

    www.gbconduct.com

    Page URL:
    www.gbconduct.com

    JotForm create integrated create account
  • Profile Image
    JotForm Support

    Answered by Welvin on August 14, 2013 at 03:24 PM

    Hi Matt,

    Can you please guide us to the form location so we can test the actions? Also refer to this guide: http://wiki.shopify.com/Ask_customer_for_additional_information_with_jotForm. Is this somehow your process for getting additional information?

    Thanks