how do I get our forms sent to our email?

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    wehelpyouparty
    Asked on August 14, 2013 at 01:46 PM

    When a client visits our webpage they can fill out a number of forms which is supposed to be emailed to sales@wehelpyouparty.com hosted by go daddy on a shopify page. When we receive these forms we then contact the person with the information provided to us. We are not receiving our completed forms.  I found the forms that have been submitted by clients on our jot form account but once they are submitted by the client we are not receiving the forms in our inbox.  Please help.

     

    our page is: www.wehelpyouparty.com

  • Profile Image
    EliezerN
    Answered on August 14, 2013 at 03:07 PM

    Thanks for contacting us.

    Have you already check your Spam folder if the notifications are in there? Also make sure that all your email settings are correct. Your settings mus be in this way:

    - Sender Name: Choose the Name field of your form.

    - Sender Email: Choose noreply@jotform.com or noreply@formresponse.com.You can also setup custome sender email using any of these methods: 

    Send form emails using your own SMTP server,

    How to use Mandrill to Send Emails From Your Own Email Address

    - Reply-to Email: Choose the Email field of your form.

    Your settings must look this way:

     

    Please let us know if you need further assistance.

    Thanks