When I receive orders (thru PayPal), I am not getting any completed form information and have no clue as to what the customer purchased..

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    ResumeProducts
    Asked on September 08, 2020 at 07:09 PM

    I have to reach out and ask the customer what they ordered, as no information is being supplied. Why is that and can you correct this so I'm not in the blind here? My site is relatively new and not getting my purchaser's information is making everything convoluted and confusing. I really need more than just the purchaser's email. :/ 

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    gerardw
    Answered on September 08, 2020 at 10:29 PM

    You can check out the orders received from your Form submission page: How-to-View-Form-Submissions

    There are also few incomplete payments on your form:

    1599618489_5f583db9e3c74_0909_4.png

    Here is how you can handle incomplete payments: How-to-View-Incomplete-Payments-in-Submissions-Page

    You may also want to log into your PayPal account and Resend the disabled IPN messages as explained here: Paypal-Incomplete-Payments-FAQ

    Please review and let us know if you any further questions.

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    JohnRex
    Answered on September 16, 2020 at 12:32 PM

    Actually, the information you are asking for is already provided in a COMPLETE submission. This is how it looks like in the submission page:

    1600273722_5f623d3a844c9_undefined

    Now, if you are referring to the INCOMPLETE submission, this happens when the user abandoned the Paypal page and didn't continue with the payment reason why it has been tagged as incomplete. There's not much information in it since the user did not make a payment in the first place.

    What my colleague has suggested is for you to set up an IPN via your Paypal account so you would be notified when an incomplete submission is received (e.g. some users abandoned the payment page).

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    ResumeProducts
    Answered on September 17, 2020 at 03:49 PM

    I HAVE NO IDEA WHAT THAT GOBBLEDEGOOK IS IN THE IMAGE YOU SENT. ALL I KNOW IS THAT ANYONE WHO ORDERS ANYTHING, I AM NOT GETTING NOTIFIED AND DO NOT RECEIVE ANYTHING BUT A NOTICE FROM PAYPAY SAYING I RECEIVED "$XX". THIS IS SOOO NOT GOOD.

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    JohnRex
    Answered on September 17, 2020 at 05:12 PM

    You should login to your Paypal account to check the payments there. The products should be itemized as shown on this screenshot below:

    1600377042_5f63d0d290307_undefined

    On your Paypal dashboard, look for the RECENT ACTIVITY window:

    1600377149_5f63d13d591a3_undefined

    Click on the payments and you shall have the same view as that of my previous screenshot.

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    ResumeProducts
    Answered on September 18, 2020 at 01:13 PM

    Finding who sent me money is not the point! I have them complete the whole form for a purpose. I need ALL of the information it contains, including all of the form contents. 

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    JohnRex
    Answered on September 18, 2020 at 02:38 PM

    To clarify, are you referring to the email notification that you received when someone makes a submission to your form? Apologies but we cannot provide you specific suggestions as the issue is not properly described in the first place. You didn't mention which part of the form you're referring to as well, so what we can do is to guess.

    I assumed that you are referring to the payment details you received on your Paypal account, so I tried demonstrating how it appears in Paypal on my end.

    Now, if you mean you would like to have all the information to be added in the email, please create a new email notification and delete the existing template. I can see it only shows the email address of the submitter.

    Here's a guide on Setting-up-Email-Notifications.

    When you create a new EMAIL NOTIFICATION, that should automatically be populated with fields in the form. So if someone makes a submission, this is what will be shown in the email:

    1600454179_5f64fe23a2fad_

    Or if you're referring to something, please describe it in detail. It would be great if you could provide a screenshot so we can check. Here's a guide on How-to-Post-Screenshots-to-Our-Support-Forum.

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    ResumeProducts
    Answered on September 18, 2020 at 03:14 PM

    I created the form with you guys and put it on my website. I don't know what is supposed to happen after that. I gathered that when I receive sales I would be notified as to who purchased what with all of the particulars in the Order Form that they filled out. 

    I don't get anything other than I received a PayPal payment. I am going to click on the link you provided to see if that helps me figure it out.

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    ResumeProducts
    Answered on September 18, 2020 at 03:28 PM

    So I clicked on your link and got as far as the Notification Email, but it doesn't look like what the instructions say about any tabs to fill out. This is what I'm getting: Now what?

    1600457160Screen Shot 2020-09-18 at 3.24


    Also, I need to know how to change my email address (I have a new one specific for ResumeProducts) and if it will affect anything else insofar as my form builder that I should consider or have to worry about?

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    JohnRex
    Answered on September 18, 2020 at 06:23 PM

    I can see that your current email notification is set to be sent to: careercatapult@aol.com

    1600467645_5f6532bd7b5c9_

    What I am suggesting is for you to delete the current email notification template as it seems corrupted. Then just create a new one.

    After that, change the email recipient to careercatapult@aol.com.

    1600467750_5f653326783c7_

    The new email notification template should include the form information that you're looking for.

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    ResumeProducts
    Answered on December 21, 2020 at 01:11 PM

    I do not know how to do this. Please I beg you can you take care of it as I am still not getting any information when I get an order!!

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    JohnRex
    Answered on December 21, 2020 at 02:29 PM

    I have created a new email notification template on your form and deleted the outdated one:

    1608578924_5fe0f76c57ac0_rpof.gif

    Please try making a test submission and you should receive an email containing the information you need.