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ResumeProductsAsked on September 8, 2020 at 7:09 PM
I have to reach out and ask the customer what they ordered, as no information is being supplied. Why is that and can you correct this so I'm not in the blind here? My site is relatively new and not getting my purchaser's information is making everything convoluted and confusing. I really need more than just the purchaser's email. :/
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Girish JotForm SupportReplied on September 8, 2020 at 10:29 PM
You can check out the orders received from your Form submission page: How-to-View-Form-Submissions
There are also few incomplete payments on your form:
Here is how you can handle incomplete payments: How-to-View-Incomplete-Payments-in-Submissions-Page
You may also want to log into your PayPal account and Resend the disabled IPN messages as explained here: Paypal-Incomplete-Payments-FAQ
Please review and let us know if you any further questions.
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ResumeProductsReplied on September 16, 2020 at 11:12 AM
It doesn't let me do it. PLEASE take care of it at your end today as I am launching this new product TODAY and it must be correct!
This is what it should say:DESIGNER RESUME TEMPLATES:
• All Designer Resume Templates: $389
• By Profession Series (list below*): $89 • Individual Design Resume Templates (list below*): $19Thank you sooo much!
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John Support Team LeadReplied on September 16, 2020 at 12:32 PM
Actually, the information you are asking for is already provided in a COMPLETE submission. This is how it looks like in the submission page:
Now, if you are referring to the INCOMPLETE submission, this happens when the user abandoned the Paypal page and didn't continue with the payment reason why it has been tagged as incomplete. There's not much information in it since the user did not make a payment in the first place.
What my colleague has suggested is for you to set up an IPN via your Paypal account so you would be notified when an incomplete submission is received (e.g. some users abandoned the payment page).
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ResumeProductsReplied on September 17, 2020 at 3:49 PM
I HAVE NO IDEA WHAT THAT GOBBLEDEGOOK IS IN THE IMAGE YOU SENT. ALL I KNOW IS THAT ANYONE WHO ORDERS ANYTHING, I AM NOT GETTING NOTIFIED AND DO NOT RECEIVE ANYTHING BUT A NOTICE FROM PAYPAY SAYING I RECEIVED "$XX". THIS IS SOOO NOT GOOD.
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John Support Team LeadReplied on September 17, 2020 at 5:12 PM
You should login to your Paypal account to check the payments there. The products should be itemized as shown on this screenshot below:
On your Paypal dashboard, look for the RECENT ACTIVITY window:
Click on the payments and you shall have the same view as that of my previous screenshot.
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ResumeProductsReplied on September 18, 2020 at 1:13 PM
Finding who sent me money is not the point! I have them complete the whole form for a purpose. I need ALL of the information it contains, including all of the form contents.
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John Support Team LeadReplied on September 18, 2020 at 2:38 PM
To clarify, are you referring to the email notification that you received when someone makes a submission to your form? Apologies but we cannot provide you specific suggestions as the issue is not properly described in the first place. You didn't mention which part of the form you're referring to as well, so what we can do is to guess.
I assumed that you are referring to the payment details you received on your Paypal account, so I tried demonstrating how it appears in Paypal on my end.
Now, if you mean you would like to have all the information to be added in the email, please create a new email notification and delete the existing template. I can see it only shows the email address of the submitter.
Here's a guide on Setting-up-Email-Notifications.
When you create a new EMAIL NOTIFICATION, that should automatically be populated with fields in the form. So if someone makes a submission, this is what will be shown in the email:
Or if you're referring to something, please describe it in detail. It would be great if you could provide a screenshot so we can check. Here's a guide on How-to-Post-Screenshots-to-Our-Support-Forum.
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ResumeProductsReplied on September 18, 2020 at 3:14 PM
I created the form with you guys and put it on my website. I don't know what is supposed to happen after that. I gathered that when I receive sales I would be notified as to who purchased what with all of the particulars in the Order Form that they filled out.
I don't get anything other than I received a PayPal payment. I am going to click on the link you provided to see if that helps me figure it out.
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ResumeProductsReplied on September 18, 2020 at 3:28 PM
So I clicked on your link and got as far as the Notification Email, but it doesn't look like what the instructions say about any tabs to fill out. This is what I'm getting: Now what?
Also, I need to know how to change my email address (I have a new one specific for ResumeProducts) and if it will affect anything else insofar as my form builder that I should consider or have to worry about?
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John Support Team LeadReplied on September 18, 2020 at 6:23 PM
I can see that your current email notification is set to be sent to: careercatapult@aol.com
What I am suggesting is for you to delete the current email notification template as it seems corrupted. Then just create a new one.
After that, change the email recipient to careercatapult@aol.com.
The new email notification template should include the form information that you're looking for.
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ResumeProductsReplied on December 21, 2020 at 1:11 PM
I do not know how to do this. Please I beg you can you take care of it as I am still not getting any information when I get an order!!
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John Support Team LeadReplied on December 21, 2020 at 2:29 PM
I have created a new email notification template on your form and deleted the outdated one:
Please try making a test submission and you should receive an email containing the information you need.