Contact form submissions don't reach us

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    KennethPersson
    Asked on August 15, 2013 at 12:42 AM

    Please help me. My client and I dont get any of the submissions. I have forwarded mail from Aug 13 to info@cdtaudio, kenp@cdtaudio.com, sanna@sannart.com- but none of them got the forwarded submissions in this way either.

    I doesn't look like the submissions have surpassed the 100/month limit, so that shouldn't be the culprit.

    Please let me know what's wrong. Please see uploaded screenshot of how I have set up the submisson recipient.


    Thank you in advance for helping!

    /Sanna 

  • Profile Image
    gori-mathew
    Answered on August 15, 2013 at 03:33 AM

    Hi,

    Your email "sanna@sannart.com" was in our bounce list for reason:

    Reason(s) : 5.3.0 - Other mail system problem 552-'5.2.0 9VsH1m03j53uAhB01VsHUo IB212 m= sg rejected as spam'

    I have removed it from the bounce list so you should be receiving your submissions now, please go through this article on how to avoid this from happening again.

    Do let us know if you need further assistance.
    Thanks,
    ~Mathew