What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Off-Line Payment Submissions

    Asked by Wild_Elements on August 15, 2013 at 05:56 AM

    hi all

    could you tell me if i can add any offline bookings?

    if one of our events say has a limit of 24 participants, and i recieve 2 via papercopies printed pdfs, can i add them so that jotform knows to correct number of people booked?

     

    also if aq participant changes the date of an even to a subsequent one - can i change the date on their bookings so that the database element of jotform is up to date?

     

    many thanks, fab support btw!

    ttfn, R

    JotForm offline thanks
  • Profile Image
    JotForm Support

    Answered by jonathan on August 15, 2013 at 10:51 AM

    Hi,

    You can EDIT the form's submission data.

    You can do this in your My Forms page https://www.jotform.com/myforms/ . Select the form, and click on Submissions button. On the submission page, use the EDIT button on the upper right portion

     

    Hope this help. Inform us if you need further assistance.

    Thanks.

  • Profile Image

    Answered by Wild_Elements on August 17, 2013 at 06:08 AM

    hi Jonathan

    I did see that but can't seem to find a way to save the new data entered?

    thanks, Resi

  • Profile Image
    JotForm Support

    Answered by guilledutra on August 17, 2013 at 10:31 AM

    Hi 

    in order to save the new data entered you have to click at the submit button as if you were a normal user, this action will update the new values using that same submission.

    please let us know if you need further assistance,

    thanks

  • Profile Image

    Answered by Wild_Elements on September 10, 2013 at 04:31 PM

    hi Guilledutra, 

    thanks for your reply, but i have tried, but does not seem to work :(

    after submit button is triggeres, I had a ...loading... message, but then the data on the form is still the original data...

    help much appreciated :)

    the form can be fund here: http://form.jotform.co/form/31633576393864?

     

    cheers, Resi

  • Profile Image

    Answered by Cesar on September 10, 2013 at 05:17 PM

    Hello, you may have issues adding new off-line submissions as the form does currently have a paypal payment tool on the form, making it neccesary to perform a paypal transaction, in which case I would suggest to create a form for off line registrations. Unless you add a non online payment option.

    If you need further assistance, do let us know, In regards to the second question, kindly create a different thread to avoid confusions in resolving the issue, Thank you.

    Related Articles:

    How to set up PayPal along with other payment options

  • Profile Image

    Answered by Wild_Elements on September 10, 2013 at 05:30 PM

    Thanks Ceasr, it seems that all of a sudden i recieve 3 emails to inform me of the change :) so clearing the cache must have worked.

    i did notice lately a delay in getting the forms notifications, could have that been the cache issue?

    also, can i check that when i edit the date as it is linked to paypal, the individual will not be charged again? it would be a bit embarrassing especially as the new event we moved the child to come to is at a higher price (but the mum won't be charged anything extra for the change - he was rather poorly!)

    many thanks for the swift reply

    ttfn, R

  • Profile Image

    Answered by Cesar on September 10, 2013 at 05:36 PM

    They should not be billed twice as for the payment process they would need to login and provide all the billing information once more. Also, it is in rare instances that the cache affects submissions in such a way, Yet if you would suspect it is happening, you can click on  Account, Settings, and then click on the green Clear Cache button.

    How to Clear you Form Cache

    If you need further assistance do let us know. Thank You.

  • Profile Image

    Answered by Wild_Elements on September 10, 2013 at 05:48 PM

    What a star Cesar!

    i checked the Paypal account, and you are correct, no extra £££ came in :)

    with the cache thing i am always worried i might risk losing important stufff....

    thanks again

    ttfn, R

  • Profile Image

    Answered by Cesar on September 10, 2013 at 07:01 PM

    Good to hear it is working out for you.

    Rest assured, clearing the cache on your JotForm account (the steps I provided you above) will not result in loosing your data (forms or submissions), as this only clears internal working space that your form uses.

    Thank you for using JotForm!