What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
about 50 percent of submissions are not showing up on the Auto Responder 1Asked by cr3250 on August 15, 2013 at 04:33 PM
Some of my workers are reporting that the submissions are not showing up on the Auto Responder 1. It is supposed to be sent to the form field "email" but only about 50 percent of them are not showing up.
So far, I am only aware of a problem with those e-mails being sent to Yahoo. The weird thing is that it is only part of them that are not showing up. I have checked the worker's e-mail setting and made sure that they were not being sent to spam, and made sure that I was on her contact list. Still only one of the two that I submitted with her showed up in her Yahoo E-mail account.
Your form was lacking of a "From" email address (Sender Email), as it only was showing "Please Select"
So I went ahead and changed it to email@example.com for both the Autoresponder and the Notification.
Let us know if the issue persist