What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am still not having submissions show up on your site. this year and even when it shows up that there is one I can't access it help ASAP I need t

    Asked by starscoop on May 15, 2011 at 04:22 PM

    Stars coop it is shows 23 new from last year cn't access them either   my email is drdee55@gmail.com my cell is 864-208-6684.

    Need it to work now please

    Page URL:
    http://starsco-op.com/default.aspx

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    JotForm Support

    Answered by abajan on May 16, 2011 at 06:26 AM

    Hi Denise

    When I logged in to your account I was able to view those submissions without any problem:

    (Incidentally, as you can see, no confidential information has been disclosed in the screenshot.)

     

    When you say that you are "still not having submissions show up" I take it you have previously discussed this issue on the forum. Is it possible for you to provide the URL of the thread? I'd just like to know what solutions have already been offered so that I don't suggest something that was already suggested.

    Thanks.

    ~ Wayne

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    Answered by starscoop on May 16, 2011 at 01:33 PM
    I still cannot access the submissions on my end. it puts up a box that says
    cannot read or access forms try reloading the page .i do not have the other
    information you ask for. help please . If I need to look some else for them
    let me know.
    When I sign in and click on the submission area next to the registration
    2011-212 it says the error and when I try to look at the ones from the last
    registration it does the same thing.

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    JotForm Support

    Answered by mliz on May 17, 2011 at 06:08 AM

    Hi starscoop,

    Would it be possible if you can post a screenshot of the error and include the
    details of the browser you are using?

    Please check whether JavaScript is enabled in the browser's settings.

    1. In Internet Explorer click on the 'Tools' menu
    2. Select 'Internet Options'
    3. Click on the 'Security' tab and then click on the 'Custom Level...' button.
    4. Scroll down until you can see option 'Active scripting' and choose 'Enable'
    5. Then click on the 'OK' button and then Click 'Yes'

    This concludes enabling JavaScript for Microsoft Internet Explorer.
    If you are using IE 8 it would be a good idea to enable compatibility view
    settings.

    1. Open the JotForm in the browser
    2. Click on "Tools" from the toolbar
    3. Select "Compatibility View Settings"
    4. Add JotForm address in the url

    Hope this helps.

    Regards,
    Mliz

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    Answered by starscoop on May 21, 2011 at 08:30 AM
    yes I have tried everything you suggested.

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    JotForm Support

    Answered by liyam on May 21, 2011 at 11:56 PM

    Have you tried using a different browser?

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    Answered by starscoop on May 23, 2011 at 08:18 AM
    Yes, mozilla firefox,google chrome, and Internet explorer

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    JotForm Support

    Answered by NeilVicente on May 23, 2011 at 01:37 PM

    Hi,

    Have you tried using another computer to view your forms' submissions? I have a feeling that this has something to do with either your computer or your internet connection. The problem does not lie with Jotform, seeing that four of our support team members, including me, were able to view your submissions page without any problems at all.

     

    Get back to us if, after using another computer with a different internet connection, you still weren't able to view your submissions. We'll await your feedback. Thank you.


    Neil