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    My lightbox is not working on my website/page.

    Asked by alvincosio on August 15, 2013 at 06:37 PM



    when i paste the lightbox code in a button in my website. and then when  i test it live, it doesnt work.. any thoughts? or i miss someting??

    Page URL:

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    Answered by khrisell on August 15, 2013 at 07:21 PM


    Can you paste the code of you lightbox that you are using to embed to your website/page so that we could investigate the code.

    Also, if you can send the URL of your Website/page where the lightbox is located, that would be great so that we could replicate.

    Thank you and I will wait for your response to further assist you with your inquiry.

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    Answered by alvincosio on August 16, 2013 at 10:16 AM

    lightbox code:

    <script src="//cdn.jotfor.ms/static/feedback2.js?3.1.1352" type="text/javascript">

    new JotformFeedback({



    windowTitle:'Message Contact Form',








    <a class="lightbox-32245836140247" style="cursor:pointer;color:blue;text-decoration:underline;">Message Contact Form</a>






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    Answered by alvincosio on August 16, 2013 at 12:57 PM

    anyone please help? i need to fix this... thanks in advance

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    Answered by jeanettebmz on August 16, 2013 at 06:09 PM

    Seems like your link is erratic, it will sometimes gives me an error.

    Also, I've inspected the source code of that page. It looks like you would need to add a doctype  declaration at the top of it (before the head tags)

    P { margin-bottom: 0.08in; }A:link { }

    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

    Please try with that and let us know if further assistance is needed