What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgrading Question

    Asked by belayman on August 16, 2013 at 12:00 AM

    Hey JotForm,

    I recently renewed my Premium account (at the end of July) - I paid $139 for 2 years.  I would now like to upgrade to an Economy ($350 for 2 years).  Is there any way to apply the money that I just paid toward the Econmy upgrade?

    I just tried to upgrade from within my JotForm account - I was sent to Plimus, and their system was going to charge me the full $350 for 2 years of Economy.  Could I simply pay the $211 difference for an Economy account that will expire on the same date as my current Premium account?

    Does this makes sense?

    Thanks!
    Matt 

    JotForm charge thanks jotform account
  • Profile Image

    Answered by jeanettebmz on August 16, 2013 at 01:00 AM

    Your assumption is correct. If you purchased a Premium yearly subscription last month, the system will apply a pro-rated charge.

    So it will carry over around $129.05  ($139 - $9.95 )

    This is because the system would charge you around $9.95 for the last month period being on Premium and carrying over the rest for the Economy subscription.

    And it would charge you only the difference (around $220 or so)

    This is an automated process, and you can do it on your own (by going to the Pricing page and clicking on switch plan at the Economy option) or we can do it in our side

  • Profile Image

    Answered by belayman on August 18, 2013 at 12:32 AM

    Good!  That's the way I thought it should work.

    Can you go ahead and convert me from Premium to Economy on your side?  When I try to do it inside my account, I get an error message, saying that the system was unable switch the subscription and that I should use the BlueSnap (Plimus) site ... and the BlueSnap site is not user friendly, and seems to want to charge me the full price for Economy.

    Do you need a confirmation or information from me to do this?

    Thanks! 

  • Profile Image

    Answered by jeanettebmz on August 18, 2013 at 04:00 PM

    Ok, your account it's been now switched to Economy

    The system took only around $4.50 for the period the account remained in Premium, so it will only charge an additional amount of $214.50

    Should you have more questions, let us know