Upgrade from FREE to ECONOMY

  • Profile Image
    jacjac
    Asked on August 16, 2013 at 12:23 AM

    Hi there

    I've upgraded my plan from FREE to ECONOMY, and paied for this using PayPal, but when I log in, there is no change.

    What should I do to start enjoying the benefits of ECONOMY?

     

    Best regards

    Jacob

  • Profile Image
    jeanettebmz
    Answered on August 16, 2013 at 12:53 AM

    Hello Jacob

    The problem is that when you paid the subscription the user was not defined

    So, I would recommend you to cancel your paypal subscription and re-upgrade on next monht, to prevent the account getting downgraded back again. Please follow these steps in order to cancel the Paypal subscription

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    By doing this, your account will not get affected, and it will remain on Economy status until the period you paid for expires. Once it expires, you just would need to re-upgrade by going to the pricing page (make sure you are logged in) and re-upgrade using any payment method, including Paypal.

    Should you need further assistance, let us know

  • Profile Image
    jeanettebmz
    Answered on August 16, 2013 at 01:11 AM

    I forgot to say that for now your account was manually upgraded to Economy

    Cheers!

  • Profile Image
    jacjac
    Answered on August 16, 2013 at 01:14 AM
    Thanks!