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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade from FREE to ECONOMY

    Asked by jacjac on August 16, 2013 at 12:23 AM

    Hi there

    I've upgraded my plan from FREE to ECONOMY, and paied for this using PayPal, but when I log in, there is no change.

    What should I do to start enjoying the benefits of ECONOMY?


    Best regards


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    Answered by jeanettebmz on August 16, 2013 at 12:53 AM

    Hello Jacob

    The problem is that when you paid the subscription the user was not defined

    So, I would recommend you to cancel your paypal subscription and re-upgrade on next monht, to prevent the account getting downgraded back again. Please follow these steps in order to cancel the Paypal subscription

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    By doing this, your account will not get affected, and it will remain on Economy status until the period you paid for expires. Once it expires, you just would need to re-upgrade by going to the pricing page (make sure you are logged in) and re-upgrade using any payment method, including Paypal.

    Should you need further assistance, let us know

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    Answered by jeanettebmz on August 16, 2013 at 01:11 AM

    I forgot to say that for now your account was manually upgraded to Economy


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    Answered by jacjac on August 16, 2013 at 01:14 AM