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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why administrative edit of submissions requires captcha and generating new paypal payment sometimes?

    Asked by omacworld on May 15, 2011 at 09:33 PM

    I have a Paypal product box in one of my forms.  I recently modified the products from "Primary event" and "Additional Events/Quaantity" to "Event 1", "Event 2", "Event 3", "Event 4" ....   I'm now going back to the original submissions and editing them to check the individual event products. 

    First of all, from the administrative edit page, why isn't there just a "save edits" rather than me having to resubmit the form?

    Second of all, for the first batch I did on Friday, when I resubmitted them, it just updated the submission.  Today, when I'm doing the second batch, it is sending me to Paypal for most of them and asking me (the admin) to pay, then dropping a new submission into Pending because I haven't paid.  This is messing up my counts because I'm ending up with duplicate submissions.

    Does anyone know the behaviour has changed in the last couple of days?

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    JotForm Support

    Answered by liyam on May 16, 2011 at 10:28 AM

    Hello omacworld,

    Thank you for your post and we apologize for this inconvenience.

    For your first concern, the action being done by the form in the submissions page of a user's account is not actually resubmitting a post but posting an update.  Can you explain further your expectations on this?  It would be great if you could create a new post with the details of this request so that we could submit a ticket for this.

    For your second concern:  Our developers might have been doing some updates at the time you were trying to edit your submissions.  I made some tests on editing my submission payments in my submissions page and it does not go to paypal and prompts me for payment.  If you're still experiencing this problem please let us know.

    Thanks.

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    Answered by omacworld on May 16, 2011 at 11:35 AM

    I understand how it is posting an update, but it would be easier if as the account owner/user, I could just click "Save Updates" rather than having to input the CAPTCHA.

    This morning, the updates do seem to be happening the way they should.  This now means I have to go back and delete the 15 "new" submissions from last night and redo the work on the 15 original submissions, so that my data remains consistent.

    Thanks for the quick response.

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    JotForm Support

    Answered by liyam on May 16, 2011 at 02:36 PM

    I apologize I missed to answer the question on the title.

    I do believe your thoughts about captcha on the administration end is ideal.  I will submit this request to the development team to add this to their todo list. Unfortunately, I cannot just provide an exact timeframe to when this request will be worked on and be implemented.

    Thanks and warm regards,

    -Liyam

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    Answered by omacworld on May 16, 2011 at 05:10 PM

    I spoke too soon.  I'm working on the second set today and I'm currently 4/7 at it making them as new submissions/sending me to paypal versus 3/7 just updating the existing.

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    JotForm Support

    Answered by NeilVicente on May 17, 2011 at 02:45 AM

    Hi,

    There is another user experiencing the same issue as yours. Liyam and I have submitted tickets for your issue and the other user's, respectively. Hopefully that'll increase the priority of this bug in our development team's todo list.

    We apologize for any inconvenience this may have caused. You will be notified via this thread regarding the status of the issue.

    Thank you for your patience.


    Neil

  • Profile Image

    Answered by serkan on May 20, 2011 at 04:46 AM

    I've disabled the captcha on form edits and fixed the duplication problem. Please clear your browser cache and try again. Thanks for reporting.