What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I exceed my SSL submission limit and my form are going to be disabled, please help!

    Asked by dbao on August 16, 2013 at 05:58 AM

    Dear JotForm,

    By accident I ticked the secure form box in the embed wizard.
    Now my 10 free SSL submissions are full. When I got the notice from you, I changed the URL: https to http

    Now my new submissions won't be secure, but that is not a problem. But I do get the following messages every time a new submission is done:

    You have currently reached the limits of your account. Your forms will be disabled Monday at 12pm EST. Free accounts are limited to 10 SSL submissions per month.

    Does this affect any of my new submissions? Because I don't need the SSL Submissions.

    I hope to hear from you soon.

    Kind regards,

    Stephan 

     


    Submissions JotForm problem style size
  • Profile Image

    Answered by EliezerN on August 16, 2013 at 12:23 PM

    Thanks for contacting us Stephan.

    Upon your concern I have reset your SSL submissions counter from 10 to 6, so your forms neither your submissions will be affected. However, keep in mind that we can do this only once, so, try to be more careful the next time, if you exceed your limit you will need to get a subscription with one of our paid plans.

    Feel free to contact us if you need further assistance.

    Thanks