What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When I try filling out my form I get nothing, what is the problem?

    Asked by ithar on August 16, 2013 at 09:27 AM

    Hi

    I have follow all the steps, i have the order form in a tab from the linked one here, I have made the payment, etc

    Now, I have try filling the order form, but i dint got anything, what is the problem?

    And another question is, will my customers be able to fill the form from their mobiles? I was using a order form before from another site but it was not working from mobiles phones.

    Thanks in advance!!



    This is a re-post of a comment on Adding a Form to Your Facebook Page

    order form problem site fill
  • Profile Image

    Answered by EliezerN on August 16, 2013 at 01:29 PM

    Thanks for contacting us.

    I'm not sure when you are not getting anything, does the page get static and does nothing after submitting the form? or you don't get any notification in your email after submitting the form? Could please clarify that point so that we can assist you better? We would appreciate if you share with us the link where the form is embeded so that we can further investigate.

    Now in regards to to your question:

    will my customers be able to fill the form from their mobiles?

    All Jotform forms are optimized for mobile views. They are tested and works properly on iphones and smartphones. The form resizes itself when viewed on any mobile device type so it is easier to fill and device responsive. 

    Thanks

  • Profile Image

    Answered by ithar on August 16, 2013 at 01:49 PM

    Well acutally i make the test and I was specting to get a notification in my email about a new entry, but i dint got anything, so at that point I dint know what I have done wrong.

    I have told to a friend to fill the form and send it, she says that as soon she finish to fill the form, another new form come out.

    Finally I saw that the new entries I can find them in this website, I saw the one i test but I dint got the one my friend sent.

    How I can get notifications for every form submited by my customers?

  • Profile Image
    JotForm Support

    Answered by Mike_T on August 16, 2013 at 04:37 PM

    Your form has been already configured to send the email alerts to your is******************@yahoo.com email address. You can check the following article to find out more information about Email Notifications setup:

    Setting Up Email Notifications

    You can provide us with the URL to your Facebook with embedded form, so that we can test it.

    And another question is, will my customers be able to fill the form from their mobiles?

    The form by itself is ready for any devices, but the Facebook tab is another story. When user is visiting some Facebbok page using mobile device, that user has been automatically redirecting to the mobile version of Facebook, and unfortunately, the tabs are not working on that version.

    If you use a Static HTML: iframe tab these should be option called Shareable URL under More options. It should generate a cross-platform tab URL that is working on different devices.