EMails not goin to custom domain emails.

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    imssecure
    Asked on August 16, 2013 at 12:27 PM

    We have a send to your friend a message on a form we have created on IMSsecure's form.  Refer a friend.

     

    We have a the email doing a second autoresponder that sends to the {to}. 

     

    The email works if it gets sent to email addresses like gmail.com , yahoo.com , hotmial.com etc.

     

    It is NOT working on others like 2amarketing.com, kumed.edu, etc and its not even going to spam folders to our knowledge.

     

    Thanks!

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    Welvin
    Answered on August 16, 2013 at 05:45 PM

    Hi,

    Good day! It's working with Free Email Addresses so it should also work with Custom Email Addresses. I've tested the form, and it works fine on my Custom Email Address. See screenshot below:

    Please try to check Spam Folder. Also ask them to whitelist Jotmails IP Addresses: Whitelisting JotMails IP Addresses.

     

    Thanks