What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    EMails not goin to custom domain emails.

    Asked by imssecure on August 16, 2013 at 12:27 PM

    We have a send to your friend a message on a form we have created on IMSsecure's form.  Refer a friend.


    We have a the email doing a second autoresponder that sends to the {to}. 


    The email works if it gets sent to email addresses like gmail.com , yahoo.com , hotmial.com etc.


    It is NOT working on others like 2amarketing.com, kumed.edu, etc and its not even going to spam folders to our knowledge.



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    JotForm Support

    Answered by Welvin on August 16, 2013 at 05:45 PM


    Good day! It's working with Free Email Addresses so it should also work with Custom Email Addresses. I've tested the form, and it works fine on my Custom Email Address. See screenshot below:

    Please try to check Spam Folder. Also ask them to whitelist Jotmails IP Addresses: Whitelisting JotMails IP Addresses.