What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to select Email field as the From Address?

    Asked by enahs on August 16, 2013 at 02:00 PM

    I agree with most others on this. I have clients who have 50-150 users in the company. We relied solely upon the "from" email address being the individual user. We take the JotForm notification and have it automatically inserted into our I.T. service request system. This would tie the ticket to the user. Now we cannot do this without manually entering every user and having every user forward us a validation code. We will likely use another form company or just host one ourselves unless this is changed.

    This is a re-post of a comment on How to Add a Custom Sender Address to an Email Alert

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    JotForm Support

    Answered by Welvin on August 16, 2013 at 06:17 PM


    Good day! We have actually restored the functionality to select the "FROM" address using a custom domain or from your Form Email Field but you have to setup SMTP through Mandrill. Here's how: Send Form Emails From Your Own Email Address: JotForm Now Support SMTP

    After setting up SMTP from Mandrill, you will see the From section and you can select the Email Field. See screenshot for example output: