My forms is not accessible

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    Asked on May 16, 2011 at 06:38 AM

    Hi,

     

    I have change mu settings on JotForm, and now I have loos aces to mu forms on JotForm.

    Why is that?

     

    Best regards

    Marc

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    liyam
    Answered on May 16, 2011 at 06:47 AM

    Hello Marc,

    Can you explain further what happened?  May we know what settings exactly did you change? 

    I have logged in to your account and I was able to access all your forms. 

    We'll wait for your response.

    Thanks.

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    Answered on May 16, 2011 at 08:30 AM

    Hello Liyam,

    I can se my forms on "My Forms" but after I clicked "Edit" the
    form aren't there. There is just clean workspace.
    However, clicking on"Preview" from "My Forms" shows the form =
    correctly.

    All this appends after I changed password and e-mail address, which I =
    did today.
    I even can't sign in from Home website, I have to click =94My Forms=94 =
    first, then
    sign in.
    I have never haft those difficulties before.

    Best regards
    Marc

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    liyam
    Answered on May 16, 2011 at 09:15 AM

    We apologize for this inconvenience.

    I have submitted a ticket to our developers regarding this problem.  I do believe this is related to what others are experiencing that they're not able to edit their forms.

    What we can do for now is wait for the development team to have this looked into.

    Thank you for your patience.

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    adforum
    Answered on May 16, 2011 at 09:59 AM

    Thanks for the answer.

    Regards

    M

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    serkan
    Answered on May 17, 2011 at 02:03 AM

    It's fixed now. There was an issue with the translated sites.

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    Adforum
    Answered on May 17, 2011 at 02:14 AM

    Great! :)