What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I would like to cancel my subscription so that I am no longer billed!

    Asked by thereserveteam on August 17, 2013 at 01:46 PM

    am i under a reoccuring payment charge monthly? or do i just stop using jotform and i stop getting billed??? thanks

    cancel subscription billed JotForm charge thanks
  • Profile Image
    JotForm Support

    Answered by KadeJM on August 17, 2013 at 03:28 PM

    Hello, I've taken a look at your Account and Billing History. I found that you are currently on the Premium Monthly Plan. If you wish to cancel your subscription please follow these steps below.

    (1) Go to the Billing Section in My Account (This is also where you can see your Plan and History)

    (2) Click on the " Free Plan " to downgrade then click " Cancel Subscription ".

  • Profile Image

    Answered by Rose Peerson  on November 17, 2014 at 11:45 AM

    My subscription ends in December, next month.  At that time I would like to cancel my subscription.  Thank you------Rose Pee
    rson
  • Profile Image
    JotForm Support

    Answered by david on November 17, 2014 at 12:03 PM

    Hi Rose,

    I have moved your question to a thread of its own so that we may address is separately.  Here is a link to that thread:

    http://www.jotform.com/answers/460385