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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive Form Notification

    Asked by tdcpepsi on August 19, 2013 at 02:27 PM

    I have my own smtp installed but still can not send any notifications and the form itself is NOT sending at all!!! What did you guys do or change about 2 weeks ago because before that everything worked perfect.

    Can you please investigate my form and see why it is being blocked!!!

    I have my own smtp installed on my account but the form is NOT sending anything???


    Try for yourself and see if it will let you send to this ONE email address; vfun@yahoogroups.com

    The "From Email Address" should be set to "tdcpepsi@yahoo.com"

    My Account ID is: tdcpepsi

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    JotForm Support

    Answered by Welvin on August 19, 2013 at 03:54 PM


    Good day! Is this the form in question, http://www.jotform.us/form/31168470562151 ? If yes, base on this form settings, you want the Sender (Your Email Field) to receive your Email Notification. This is somehow incorrect and/or the email settings using field tags is not supported anymore. If you want to send email to the sender after submission, use Auto Responder (Setting Up Form Autoresponder) instead.

    Also, your SMTP Settings are also incorrect. The hostname should not be just "root". I would suggest checking and correct the details or setup SMTP using Mandrill. Follow this guide for this settings: Send Form Emails From Your Own Email Address: JotForm Now Support SMTP.

    OR, verify tdcpepsi@yahoo.com as your Sender Email instead of adding it as the Sender Email via SMTP Account: