Unable to Access Form - Guest User

Hi Richard,

Thanks for reaching out to us,

As per our records, the email `rubinsteinrichard67@gmail.com` is a guest account, You need to create an account so that, Your forms would be seen again. Make sure to use the same email address you used for your guess account.

Let us know if you are referring to another account. we would be glad to assist you.

Hi

I have created another account (see attached), and am still battling to save the completed data on the form.
Please can you assist me.

regards

...

Hi,

It seems that you are trying to post a screenshot, unfortunately, we cannot see the email attachments (screenshots) in the support system. Please follow the below guide to send screenshots to our support forum:

How-to-Post-Screenshots-to-Our-Support-Forum

Looking forward to your response.

Hi

Please can you assist me. I don’t know what to do. I am busy completing an application form on jotform and I am unable to save it. I have created an account but it is not working. I need to be able to save and continue at a later stage.



Thanks and regards

...

Hello Richard,

Is there a Save button on the form that you have clicked?

If yes, have you received a session link on your email, with the saved data. You just have click on that link to continue filling and submit the form.

Please let us know the form link that you are filling and trying to submit - also let us know what email address you entered inside the form while filling it.

Hi

I am trying to complete the form in the below link. I am using the email rubinsteinrichard67@gmail.com
To save, I need to login to jotforms and save, and when I do that it says loading and then nothing happens.
I use the above email address to login.

https://form.jotform.com/SABJE/COVIDINTERESTFREELOANSCHEME2020


Regards
Richard

...

Hi, I'm happy to help you today.

I have cloned your form and I wasn't able to replicate that issue. I was able to save the form as expected.

Could you please try using a different browser and a different device?
If the issue persists, please tell us the browser and the device model that you're using.
Thank you.

Hi

I have used different browsers and devices and it is still not working.

Thanks and regards

...

Hi there,
If the issue persists, please tell us the browser and the device model that you're using.
Also, please provide us with a screenshot of the issue.

Please follow this guide on posting your screenshot on the ticket as we are unable to view images attached to emails: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

Thank you.

I am using google chrome, and I have tried Microsoft Edge and Firefox.
I am using a Del Vostro laptop.

Please can you help. I need to complete the form urgently. I have Any Desk loaded on my computer.
Are you able to contact me and join the session.


Thanks and regards

...

Hi,
We will need a console screenshot in order to assist you further.
Could you please click on "Save and continue later "button and follow these steps:

https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers
In the very end if this guide you will also find a guide to send us the console screenshot.

Awaiting your reply.
Thank you.

Hi Richard,

May we confirm if you have responded?

We haven't received anything.

Please resend or post a screenshot.

https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

Thank you.