Unable to Access Form - Guest User

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    Richard Rubinstein 
    Asked on September 16, 2020 at 09:24 AM

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    Amjad_A
    Answered on September 16, 2020 at 10:36 AM

    Hi Richard,

    Thanks for reaching out to us,

    As per our records, the email `rubinsteinrichard67@gmail.com` is a guest account, You need to create an account so that, Your forms would be seen again. Make sure to use the same email address you used for your guess account.

    Let us know if you are referring to another account. we would be glad to assist you.

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    Richard Rubinstein 
    Answered on September 16, 2020 at 12:28 PM
    Hi

    I have created another account (see attached), and am still battling to save the completed data on the form.
    Please can you assist me.

    regards

    ...
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    Amjad_A
    Answered on September 16, 2020 at 02:11 PM

    Hi,

    It seems that you are trying to post a screenshot, unfortunately, we cannot see the email attachments (screenshots) in the support system. Please follow the below guide to send screenshots to our support forum:

    How-to-Post-Screenshots-to-Our-Support-Forum

    Looking forward to your response.

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    Richard Rubinstein 
    Answered on September 17, 2020 at 05:28 AM
    Hi

    Please can you assist me. I don’t know what to do. I am busy completing an application form on jotform and I am unable to save it. I have created an account but it is not working. I need to be able to save and continue at a later stage.



    Thanks and regards

    ...
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    gerardw
    Answered on September 17, 2020 at 06:10 AM

    Hello Richard,

    Is there a Save button on the form that you have clicked?

    If yes, have you received a session link on your email, with the saved data. You just have click on that link to continue filling and submit the form.

    Please let us know the form link that you are filling and trying to submit - also let us know what email address you entered inside the form while filling it.

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    Richard Rubinstein 
    Answered on September 17, 2020 at 06:28 AM
    Hi

    I am trying to complete the form in the below link. I am using the email rubinsteinrichard67@gmail.com
    To save, I need to login to jotforms and save, and when I do that it says loading and then nothing happens.
    I use the above email address to login.

    https://form.jotform.com/SABJE/COVIDINTERESTFREELOANSCHEME2020


    Regards
    Richard

    ...
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    Rosa_C
    Answered on September 17, 2020 at 07:25 AM

    Hi, I'm happy to help you today.

    I have cloned your form and I wasn't able to replicate that issue. I was able to save the form as expected.

    Could you please try using a different browser and a different device?
    If the issue persists, please tell us the browser and the device model that you're using.
    Thank you.

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    Richard Rubinstein 
    Answered on September 18, 2020 at 08:28 AM
    Hi

    I have used different browsers and devices and it is still not working.

    Thanks and regards

    ...
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    Rosa_C
    Answered on September 18, 2020 at 09:29 AM

    Hi there,
    If the issue persists, please tell us the browser and the device model that you're using.
    Also, please provide us with a screenshot of the issue.

    Please follow this guide on posting your screenshot on the ticket as we are unable to view images attached to emails: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Thank you.

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    Richard Rubinstein 
    Answered on September 18, 2020 at 10:28 AM
    I am using google chrome, and I have tried Microsoft Edge and Firefox.
    I am using a Del Vostro laptop.

    Please can you help. I need to complete the form urgently. I have Any Desk loaded on my computer.
    Are you able to contact me and join the session.


    Thanks and regards

    ...
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    Rosa_C
    Answered on September 18, 2020 at 11:36 AM

    Hi,
    We will need a console screenshot in order to assist you further.
    Could you please click on "Save and continue later "button and follow these steps:

    https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers
    In the very end if this guide you will also find a guide to send us the console screenshot.

    Awaiting your reply.
    Thank you.