Folks are able to fill in parts of our adoptive family form but not all of it. Any that I chose short answer for they can't click

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    NewLifeAdoptions
    Asked on September 16, 2020 at 12:19 PM

    Last question....folks are able to fill in parts of our adoptive family form but not all of it. Any that I chose short answer for they can't click. 

    This especially happens if they try to autofill. Any ideas?

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    Flavio_A
    Answered on September 16, 2020 at 12:25 PM

    Hi, @NewLifeAdoptions

    Please confirm if you are referring to this thread:

    https://www.jotform.com/form/202575260055046

    I have checked that form and it seems to be working fine on my end, as I was able to fill out the short text fields:

    1600273409_5f623c01ae981_shorttext.gif

    Could you please inform us if the form is embedded to a website (and then share the URL), as well as what method they are using to autofill the form?

    We will be waiting for your response.

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    NewLifeAdoptions
    Answered on September 16, 2020 at 01:32 PM

    Here's where it is on our website. So yes, I think that is embedded. For auto fill for me it is pulling from: chrome://settings/addresses

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    Flavio_A
    Answered on September 16, 2020 at 02:47 PM

    Hi, @NewLifeAdoptions

    Please share the URL where the form is embedded so we can investigate it further. We will be happy to assist you.

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    NewLifeAdoptions
    Answered on September 16, 2020 at 02:54 PM

    https://www.newlifeadopt.com/we-want-to-adopt

    Sorry! I forgot to send the link. 

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    Ed_Hughes
    Answered on September 16, 2020 at 06:01 PM

    Hi @NewLifeAdoptions,

    Thank you! It seems you may have used the javascript embed, would you be able to try the iframe embed instead? If you go to the Form Builder > Publish > Embed and then click the iframe option it will give you the code:

    1600293646_5f628b0ecf4b2_Screenshot 2020

    And then are you able to click submit on the page?

    Thank you!

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    NewLifeAdoptions
    Answered on September 18, 2020 at 03:18 PM

    I sent that info. to our website folks. I'll let you know if that works!