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NewLifeAdoptionsAsked on September 16, 2020 at 12:19 PM
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Flavio_AReplied on September 16, 2020 at 12:25 PM
Hi, @NewLifeAdoptions
Please confirm if you are referring to this thread:
https://www.jotform.com/form/202575260055046
I have checked that form and it seems to be working fine on my end, as I was able to fill out the short text fields:
Could you please inform us if the form is embedded to a website (and then share the URL), as well as what method they are using to autofill the form?
We will be waiting for your response.
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NewLifeAdoptionsReplied on September 16, 2020 at 1:32 PM
Here's where it is on our website. So yes, I think that is embedded. For auto fill for me it is pulling from: chrome://settings/addresses
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Flavio_AReplied on September 16, 2020 at 2:47 PM
Hi, @NewLifeAdoptions
Please share the URL where the form is embedded so we can investigate it further. We will be happy to assist you.
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NewLifeAdoptionsReplied on September 16, 2020 at 2:54 PM
https://www.newlifeadopt.com/we-want-to-adopt
Sorry! I forgot to send the link.
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Ed Enterprise Customer Success EngineerReplied on September 16, 2020 at 6:01 PM
Hi @NewLifeAdoptions,
Thank you! It seems you may have used the javascript embed, would you be able to try the iframe embed instead? If you go to the Form Builder > Publish > Embed and then click the iframe option it will give you the code:
And then are you able to click submit on the page?
Thank you!
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NewLifeAdoptionsReplied on September 18, 2020 at 3:18 PM
I sent that info. to our website folks. I'll let you know if that works!