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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem with Firefox ver23.1 on my mac

    Asked by tom@thinkiii.com on August 19, 2013 at 06:46 PM

    My contact form has been working perfectly on Firefox until I just update to ver. 23.1 on my Mac. Contact Form work on IE and Safari. Any ideas on how to resolve this? My website is www.thinkiii.com .

     

    Thank you,

     

    Tom

     

    Thomas Cutitta

    thinkiii.com

    Page URL:
    thinkiii.com

    problem contact form www
  • Profile Image

    Answered by khrisell on August 19, 2013 at 08:28 PM

    Hello,

    I am using updated Firefox on my Macbook and I don't have any problems viewing forms created using JotForm.

    May we ask which Form of yous are you having problems with? Can I have the URL or the Form ID?

    Also, what error message are you having?

    I have cleared your form cahces. Also try to clean your browser cache and cookies and then try if that could fix the error on your end.

    If problem persists, please don't hesitate to let us know so that we could further investigate.

    Thank you for using JotForm.

  • Profile Image

    Answered by thomascutitta on August 19, 2013 at 09:44 PM
    Hi Khrisell
    It's my contact form. Here is the link https://thinkiii.com/contact.html . It does not work when you view my form with Firefox ver 23.0.1 on my Mac. Notice it is HTTPS.
    I just found this which answers part of my question.
    https://support.mozilla.org/en-US/kb/how-does-content-isnt-secure-affect-my-safety?as=u&utm_source=inproduct
    Hmmm shield in upper left. Makes using Jotform will default to error and not show form.
    Can you explain what I can do to avoid this?
    Thank you,
    Tom
    Thomas Cutitta
    International Imaging, Inc.
    434 978-1111
    tom@thinkiii.com
  • Profile Image

    Answered by thomascutitta on August 19, 2013 at 10:32 PM
    Make sure it's Firefox 23.0.1. My contact form is https://thinkiii.com/contact.html .
    Please look at this link.
    https://blog.mozilla.org/tanvi/2013/04/10/mixed-content-blocking-enabled-in-firefox-23/
    Thanks
    Tom
  • Profile Image

    Answered by khrisell on August 19, 2013 at 11:58 PM

    Hello,

    I cannot see the form from the link you have provided me.

    I wonder if the gray block below contains your Form.

    Please confirm so that we could further investigate.

    Thank you for your cooperation. 

  • Profile Image

    Answered by thomascutitta on August 20, 2013 at 08:18 AM
    Correct! The blank box is where the Jotform should be.
    Thank you,
    Tom
    Thomas Cutitta
    International Imaging, Inc.
    434 978-1111
    tom@thinkiii.com
  • Profile Image

    Answered by thomascutitta on August 20, 2013 at 08:27 AM
    Please read this post about the issue and let me know how to fix this in Jot Form.
    https://blog.mozilla.org/tanvi/2013/04/10/mixed-content-blocking-enabled-in-firefox-23/
    Thanks,
    Tom
    thinkiii.com
  • Profile Image

    Answered by pinoytech on August 20, 2013 at 09:45 AM

    Hi Tom,

    Have you tried already embedding your form code into your website using iFrame method? If not, please give a try. http://www.jotform.me/help/148-Getting-the-Form-iFrame-Code

    Thank you!

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    Answered by hipharp on September 30, 2013 at 09:49 AM

    I have the same problem as Tom, and it was explained to me that Firefox will not allow mixed content anymore.  I spent several hours trying all the different embed options, including iframe.  The problem, as it was explained to me, is that they are all beginning with "http" and they need to begin with "https" in order to show up on a secure site.

    The Lightbox option seemed the only one that was reliable, but it didn't allow the Jotform to show on the page, which was frustrating.  Can you fix that so that we can get secure forms?

  • Profile Image

    Answered by hipharp on September 30, 2013 at 09:49 AM

    I have the same problem as Tom, and it was explained to me that Firefox will not allow mixed content anymore.  I spent several hours trying all the different embed options, including iframe.  The problem, as it was explained to me, is that they are all beginning with "http" and they need to begin with "https" in order to show up on a secure site.

    The Lightbox option seemed the only one that was reliable, but it didn't allow the Jotform to show on the page, which was frustrating.  Can you fix that so that we can get secure forms?

  • Profile Image
    JotForm Support

    Answered by guilledutra on September 30, 2013 at 10:57 AM

    Hi, 

    @hipharp 

    Could you please check my answer to your question by following this link:

    http://www.jotform.com/answers/273626-Jotforms-not-working-on-Classroom-Platform-due-to-Firefox

    Thanks