Multiple customers, one API key

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    Asked on August 19, 2013 at 11:28 PM

    We are writing an application using Jotforms as a backend document repository.

    The problem is; how do we manage Jotforms so one customer doesn't see the forms and submissions of another?

    Using the API we don't have a problem showing a form and capturing the submissions.

    However we would like each individual customer to be able to edit their own forms. I was hoping to be able show a form in 'Edit Form' mode, but the only way the form can be edited is by logging into the JotForm account owns the form 'My FORMS'. If you login into the JotForm account - then you see every form for every customer.

    If you don't login to the JoForm account and parse the FormID, you only see the editor and not the form. 

    The only work around is to have each customer with their own JotForm account - which is fine - we then can't automate setup and billing.

    I have played around with 'Users' accounts but can't see how to logon with a user account and are not sure that this the best approach. I was hoping that we could logon with a User login and only see the forms for that User.....

    Any advice and guidance very much appreciated.



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    Answered on August 20, 2013 at 12:14 AM

    Work out the answer for myself.

    I needed to understand about 'Users'.

    1. Created a new User

    2. Then you need to open the Jot Account for this user from the notification email sent

    3. From the parent account you set the fold the user can see and move all user forms into there folder

    I understand....I see the light!

    Excellent - great product.


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    Answered on August 20, 2013 at 06:54 AM

    Hi Badbeagle,

    We apologize for the delays in response. 

    And thank you for updating us also with your found solution. It should help other users in the support forum as well.

    Best Regards,