What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to retrieve forms/account?

    Asked by August Swerissen on August 20, 2013 at 05:01 AM

    I have 3 different forms with JotForm. Today I tried to log in, but this is not possible, because Username or Password is not matching. Now I tried to

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    Answered by pinoytech on August 20, 2013 at 07:27 AM

    Hi August,

    Can you please share to us URL of Forms for further assistance?

    Thank you!

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    Answered by august swerissen on August 20, 2013 at 01:09 PM

    I don't know these URL of Forms. Can you check by my emailaddress and reset my Username and Password?

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    JotForm Support

    Answered by Welvin on August 20, 2013 at 04:29 PM


    We have check our records, but we can't find any registered account using your email address. I've found guest accounts but no forms are there.

    If you can give us at least one form URL, we can trace those and move to your registered account. If you however registered for an account, please let us know the username so we can check again.