What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Pagamento (Payment) - Portuguese

    Asked by formulariosDLS on August 20, 2013 at 10:21 AM

    Bom dia!

    Eu gostaria de rever meus pagamentos para o Jotform, eu gostaria de pagar somente pelo paypal, desvinculando assim meu cartãod e crédito da conta, no entanto todos os meses estão vindo no cartão e eu não quero mais.

    Para o mês 07, esta contabilizando pelo menos 04 pagamentos, dos quais eu pedi o cancelamento, gostaria que verificassem isso por gentileza. Um dos quais efetuei pelo paypal, e outros do mesmo mês efetuados por cartão de crédito. Que eu pedi que não fossem vinculados mais na conta.

    =====================================================================

    Translation:

    Good morning!

     

    I would like to review my payments for JotForm, I would like to pay by paypal only, so unlinking my cartãod and account credit, however are coming every month on the card and I do not want anymore.

     

    For 07 months, this accounting for at least 04 payments of which I ordered the cancellation verificassem would like this please. One of which efetuei by paypal, and others of the same month made ​​by credit card. I asked if they were not more tied to the account.

     

    JotForm

    JotForm
  • Profile Image

    Answered by jeanettebmz on August 20, 2013 at 12:17 PM

    I've checked your account records and I can see you have paid with Paypal as of July 23.

    I also found an Reference Number:73620940  of the last charge made in August 18. This charge was applied to your Visa CC 5773

    As far as I understood, you would like us to cancel the subscription that charges your Visa 5773, and just leave Paypal, correct?

    Let us know so we can proceed

  • Profile Image

    Answered by Lygia on August 20, 2013 at 12:25 PM

    Boa tarde!

    Gostaria de efetuar os pagamentos apenas pelo paypal.

    E não utilizar mais o visa 5773.

    E gostaria que revissem sobre os valores cobrados referentes ao mesmo mês, se foram debitadas no mesmo mês.

  • Profile Image
    JotForm Support

    Answered by Welvin on August 20, 2013 at 02:56 PM

    Hi,

    We have cancelled your subscription to Plimus and refund the last charge taken for this month. Expect the refund returned within 4-10 business days.

    Charges for your Premium Subscription will now taken from your Paypal Account.

    Thanks