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  • Profile Image

    Pagamento (Payment) - Portuguese

    Asked by formulariosDLS on August 20, 2013 at 10:21 AM

    Bom dia!

    Eu gostaria de rever meus pagamentos para o Jotform, eu gostaria de pagar somente pelo paypal, desvinculando assim meu cartãod e crédito da conta, no entanto todos os meses estão vindo no cartão e eu não quero mais.

    Para o mês 07, esta contabilizando pelo menos 04 pagamentos, dos quais eu pedi o cancelamento, gostaria que verificassem isso por gentileza. Um dos quais efetuei pelo paypal, e outros do mesmo mês efetuados por cartão de crédito. Que eu pedi que não fossem vinculados mais na conta.

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    Translation:

    Good morning!

     

    I would like to review my payments for JotForm, I would like to pay by paypal only, so unlinking my cartãod and account credit, however are coming every month on the card and I do not want anymore.

     

    For 07 months, this accounting for at least 04 payments of which I ordered the cancellation verificassem would like this please. One of which efetuei by paypal, and others of the same month made ​​by credit card. I asked if they were not more tied to the account.

     

    JotForm

    JotForm
  • Profile Image

    Answered by jeanettebmz on August 20, 2013 at 12:17 PM

    I've checked your account records and I can see you have paid with Paypal as of July 23.

    I also found an Reference Number:73620940  of the last charge made in August 18. This charge was applied to your Visa CC 5773

    As far as I understood, you would like us to cancel the subscription that charges your Visa 5773, and just leave Paypal, correct?

    Let us know so we can proceed

  • Profile Image

    Answered by Lygia on August 20, 2013 at 12:25 PM

    Boa tarde!

    Gostaria de efetuar os pagamentos apenas pelo paypal.

    E não utilizar mais o visa 5773.

    E gostaria que revissem sobre os valores cobrados referentes ao mesmo mês, se foram debitadas no mesmo mês.

  • Profile Image
    JotForm Support

    Answered by Welvin on August 20, 2013 at 02:56 PM

    Hi,

    We have cancelled your subscription to Plimus and refund the last charge taken for this month. Expect the refund returned within 4-10 business days.

    Charges for your Premium Subscription will now taken from your Paypal Account.

    Thanks