What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Captcha is not working correctly.

    Asked by rafiusa on August 20, 2013 at 10:52 AM

    We are getting reports that it's not reloading. I've already deleted and reentered it on our form. Please advise. 

  • Profile Image

    Answered by EliezerN on August 20, 2013 at 12:43 PM

    Thanks for contacting us.

    I would recommend you to re-embed your form to your wesite, but this time using the iFrame code to do it. Please refer this guide to know about Getting the Form iFrame Code. However if the issue still persists, try using the Recaptcha function:

    Please let us know if the issue still persists.


  • Profile Image

    Answered by EliezerN on August 20, 2013 at 12:45 PM

    In addition to my first answer, if the issue persists, we would appreciate if you share with us the URL where you have your form embeded so that we can further investigate.