How can I restore the submissions data?

  • Joy Christian
    Asked on September 17, 2020 at 5:32 PM

    HI,

    How to restore submissions? I see form is still there but nothing in trash.

    Deleted forms and any submissions for those forms are purged after 30 days.

  • roneet
    Replied on September 17, 2020 at 9:38 PM

    There is no way to restore the data if you have deleted the submissions. The submissions gets deleted from our server once it is deleted from the form.

    May we know which form are you referring to?

    Looking forward to your response.

    Thanks.

  • HRRCSD
    Replied on September 18, 2020 at 9:57 AM

    Hi,

    The form was named RCSD-COVID19 Self Assessment Tool. For some reason different PDF file was sent out after submission so I removed it and after it from got renamed to "Form". We can see there are 1273 submission under it but all are blank.  And also Shared Folder is also unavailable in jotforms where we had our all forms...Please help us to resolve it asap..

  • roneet
    Replied on September 18, 2020 at 11:38 AM

    I see there are only 6 submissions in this form:

    https://www.jotform.com/form/202605844576056

    I have created a new document in your PDF editor. Could you please check if all the fields are displayed correctly in this document:

    https://www.jotform.com/pdf-editor/10202615061762045

    Was any folder shared to you by any user? May we know what was the name of the user? It might be possible that the user has removed your access to his account. You may ask him to re-add you as a sub-user.

    https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User

    Let us know how it goes.

    Thanks.

  • HRRCSD
    Replied on September 18, 2020 at 11:43 AM

    Item 1 - The form is created under same name. These 6 submissions are from that new form.

    I am looking submissions data for this form...

    Item 2 - Ok

    Item 3 - Your support team helped to get that shared folder access back... 

  • roneet
    Replied on September 18, 2020 at 12:53 PM

    We have noticed you mentioned in this ticket that you were referring to this form:

    https://www.jotform.com/form/202264721714247

    You have removed the PDF mapped to the form which has deleted all the related fields. The data could not be restored again.

    Thanks.

  • HRRCSD
    Replied on September 18, 2020 at 12:59 PM

    Can't you take data from your server? 

    Now unable to changed PDF setting under email tab. Submissions needed in PDF attachments.

  • Bojan Support Team Lead
    Replied on September 18, 2020 at 4:58 PM

    Unfortunately, once the submissions are removed, we are not able to restore them.

    I have checked the provided form, and you are not able to access the settings for it since you don't have a PDF document related to it. Please upload a new document to the form to be able to access settings.

    Let us know if you have any additional questions.