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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notifications Not Being Generated

    Asked by andrewghayes on May 16, 2011 at 06:11 PM

    Running multiple forms and everything is running fine except for form ID 11101448389 which doesn't seem to be triggering email notifications.  I've setup a couple of different notifications on form submissions to test it (one my personal acct, one gmail) and the notifications do not trigger.


    Can someone have a look at this?  Thx ;)

    -A-

    Page URL:
    http://www.travelonlinepartners.com/top-three/

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    Answered by celalalt on May 17, 2011 at 04:58 AM

    I have a problem with some of my fields are not completely sent mail (yahoo.com) ... On JotForm are complete and the mail does not, can you explain please. Thanks!

    this is your submissions....

    this is my mail...


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    JotForm Support

    Answered by liyam on May 17, 2011 at 07:16 AM

    Hello andrewghayes,

    I have tested your form and I did not have any problems receiving notifications to my email addresses.  I also deleted my test submission and deducted 1 from the submission counter so you need not to worry.

    Can you confirm that you have the correct email addresses in your email notification settings?

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    JotForm Support

    Answered by liyam on May 17, 2011 at 07:22 AM

    Hello celalalt,

    I think you have edited your field before, or removed and added it again that's why the email notification's field value place holders has now some different variables.

    One variable in your email notification in set is {medic} but when I tried placing a new one it added {medic11}.

    The fastest way to do this is delete your existing email notification and add a new one.

    If you have other questions, concerns or if you need further assistance, please let us know.

    Thanks and warm regards,

    Liyam