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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Order Form With Paypal..

    Asked by cellunlockerorg on August 20, 2013 at 11:46 AM

    Hello i have you system am using for sometime now but i have a little problem... Am using the Paypal pro system with you guys and the option the brings up payment method.. Credit card like master card,Visa Crad etc or Pay option... when customer click on the paypal option it goes true fine but customer said when they select the credit card option getting error can you solve this for me please.. As i think when the click on credit card option as well it should go true fine... please tell me the best option to do please....

    Or if not will have to remove the credit card option and leave only the Paypal option for customers...

    All the forms give that same error please check it out for me please...

     

    Thank You

    Kemron Bacchus

    www.bossunlocker.net

    Page URL:
    http://www.bossunlocker.net/lg/

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    Answered by KadeJM on August 20, 2013 at 01:59 PM

    Hi Kemron, I just checked your form but at the moment I'm not really seeing any problems with it after investigating it some. Is there any way you'd be able to contact this customer to find out the exact error or possibly obtain a screenshot of the error with the details message that was displayed?

    I think this may have occurred due to problem with either the customer's card or a setting that needs to be reconfigured in your PayPal Account which usually causes this to happen. Usually Paypal will display a message about the Error and you can click on Error Message Details to see the specifics. Please let us know or if any problems continue.

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    Answered by cellunlockerorg on August 20, 2013 at 02:02 PM

    Ok am gong to do a test one with my card and see if i egt the erro if i get error will email it to you so you can see it ok

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    Answered by cellunlockerorg on August 20, 2013 at 02:12 PM

    Hello this is the error i think my customers said they getting as well... Attach is the screenshot error message

    Merchant country unsupported.
    The merchant country is not supported.
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    Answered by cellunlockerorg on August 20, 2013 at 02:13 PM

    i dont understand why its given that erro but if you select paypal it goes tre fine....

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    Answered by cellunlockerorg on August 20, 2013 at 02:16 PM

    what you think is the problem?

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    Answered by cellunlockerorg on August 20, 2013 at 02:21 PM

    Just a personal payal account i have wil that be a problem...

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    Answered by cellunlockerorg on August 20, 2013 at 02:31 PM

    i updgrade to business account same problem...

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    Answered by cellunlockerorg on August 20, 2013 at 04:16 PM

    i still having problem! when i click on make payment with lets say crdeit card gives this error Merchant country unsupported.

    The merchant country is not supported.
    Why it keeps getting this erro and am losing customers like that... please fix it for me...
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    JotForm Support

    Answered by jonathan on August 20, 2013 at 05:28 PM

    Hi,

    Sorry for the delays in response.

    But I think your issue is similar to what was mentioned on this thread.

    http://www.jotform.com/answers/39322-Paypal-Pro-Error-Merchant-Country-is-Not-Supported

    You will need to use the regular paypal payment tool to accept payment for your business.

    Please inform us if there are other concern we can help you with.

    Thanks.