Export problem

  • aaronchan
    Asked on September 17, 2020 at 10:25 PM

    Dear Mr./Ms Jotform in charge,

    Recently I find the file export from excel with some problem on the text. Previously they can export exactly the same we look at the online jotform. However, recently file export the Chinese text will change to ??????.????? in excel file. The most intresting thing is some of them can export correctly.

    Column D and E in chinese text after export excel show that they are Chinese text.

    You will see a lot of ??????? in the excel which actually should be Chinese text but now are ???.??? But funny thing is some cells is correct export in Chinese text.


    This will create a big problem on our work. Pls help to fix it accordingly. Many thanks!

    Best regards,

    Ada (ada@outwardbound.org.hk)

    Jotform Thread 2583283 Screenshot
  • Vanessa_T
    Replied on September 18, 2020 at 1:26 AM

    My colleague will be answering you shortly on your duplicate ticket linked below:

    https://www.jotform.com/answers/2583295