I never got the encryption key.

I never got a key. How is that sent to me? Where do I find it?

Thanks,

Lydia

If you have enabled encryption, you will be prompted to download it which will be saved on your computer. Kindly check these sections on the guide:

How-Can-I-Enable-Form-Encryption

Where-Can-I-Find-the-Private-Key-After-Downloading-It