I am unable to see the billing tab to check invoice.

  • salrid
    Asked on September 18, 2020 at 1:00 AM

    thanks, for the information but I only see every tab but "BILLING" and I just changed UN and PW and billing tab is not there...i'm not understanding what's going on with this account.

  • Ashwin JotForm Support
    Replied on September 18, 2020 at 4:36 AM

    I did check your account "salrid" and found that you only have a free account. That is the reason why you are unable to see the billing tab to check your invoices.

    If you want to check invoice for other account and if that account still has active subscription, you will see the billing tab. If account is downgraded to free plan, you should see "Upgrade" tab. When you click on the upgrade tab, you should be able to see the invoices.

    Hope this helps.

    Do get back to us if you have any questions.