What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Originally my designer set me up and

    Asked by Melinda Fouche on May 16, 2011 at 07:14 PM

    Originally my designer set me up and built my form, under her account using--jillianrrrr -- Jake1958


    We obtained more than 100 inquiries so I purchased my own account, and I think Jill set that up for me using the email:  mfouche@hotmail.com, --  however, our form is for my website and membership enrollment at www.healthyoulifestyle.com


    I asked my tech support to reset the account and password and asked him to obtain current excel spread sheets.  Now I try to get into the account and cannot.  I need to know how to get into my own account, and obtain my own updated spread sheets which he did, but now I cannot get in without him.  HELPPPpppppppp!!!!


    Also I want help sending out an auto replay, when members join, and want to know if I can send out my email newsletters through your service, to all of these members, and if so, how to upload my newsletters with photos... Would it be in a jpg or a pdf format? 


    Thank you
    Melinda Fouche' (951-526-3017)


    info@healthyoulifestyle.com (preferred)


    mfouche@hotmail.com (Additional email --not my preference)


     


     

    Page URL:
    http://www.healthyoulifestyle.com

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    Answered by Melinda Fouche on May 16, 2011 at 07:15 PM

    PLEASE RESPOND....

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    JotForm Support

    Answered by liyam on May 17, 2011 at 06:41 AM

    Hello Melinda,

    You can reset your password by clicking the forgot password button just below the username and password fields:

    Then enter your username jillianrrrr, or your email address info@healthy... in the field provided.  This will send an email with the reset password instructions.  Once you have done that, please login with your username.  Your username is jillianrrrr.

     

    For making an auto-reply email sender, you will need to login and edit your account. Once you have done that, you can follow the instructions on this link: https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    Unfortunately, we don't do email marketing or email blasting for newsletters.  You will need someone else to do that.

    If you have other questions or concerns, please let us know.

    Thanks and warm regards,

    -Liyam