What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    The grid report is not loading

    Asked by floydpr on August 20, 2013 at 02:54 PM

    A "loading" popup appears, but it never fully loads. here is the link to the report: http://www.jotform.com/grid/32253969901056


    This happens both ion Safari and Firefox.

    Slghtly related and a request and something I have submitted before, but the excel report does not open for anyone in our organization who has a PC. I have checked their version of Excel ( Office 2010), cleared caches and checked their versionof IE (8), but no luck. Any more insights or have yuhad incidents like this with other clients.

    I have a Mac and can open it fine in Firefox.



  • Profile Image
    JotForm Support

    Answered by Mike_T on August 20, 2013 at 04:49 PM

    We are very sorry for the inconveniences caused.

    Now we have re-saved your Grid Listing report, and it seems that the load issue is fixed.

    I can not reproduce the second issue using Windows 7 PC with Microsoft Office 2007. However, it might be somehow related to the Internet Explorer 8 on their side. Can you please suggest them updating their Internet Explorer to some fresh version (IE10-11 on Windows 7-8) or trying some other browser. If you need any further assistance on this, please report the issue via separate thread, so we will be able to address it in a proper way.