The grid report is not loading

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    Asked on August 20, 2013 at 02:54 PM

    A "loading" popup appears, but it never fully loads. here is the link to the report:


    This happens both ion Safari and Firefox.

    Slghtly related and a request and something I have submitted before, but the excel report does not open for anyone in our organization who has a PC. I have checked their version of Excel ( Office 2010), cleared caches and checked their versionof IE (8), but no luck. Any more insights or have yuhad incidents like this with other clients.

    I have a Mac and can open it fine in Firefox.



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    Answered on August 20, 2013 at 04:49 PM

    We are very sorry for the inconveniences caused.

    Now we have re-saved your Grid Listing report, and it seems that the load issue is fixed.

    I can not reproduce the second issue using Windows 7 PC with Microsoft Office 2007. However, it might be somehow related to the Internet Explorer 8 on their side. Can you please suggest them updating their Internet Explorer to some fresh version (IE10-11 on Windows 7-8) or trying some other browser. If you need any further assistance on this, please report the issue via separate thread, so we will be able to address it in a proper way.