How can I disable accepting payments?

  • Jennifer Brown
    Asked on September 18, 2020 at 12:57 PM

    I tried to start accepting payments on my form and the last 2 days have been not great. I would like my form to go back to how it was prior to accepting payments. 
    I cannot find the option to disable payments. 
    please advise. Thank you. 

  • enterprisesupportteam
    Replied on September 18, 2020 at 5:01 PM

    Hello Jennifer,

    Thank you for contacting our support team.

    I have checked your form Supply Order Form and I can see that it is currently integrated with PayPal Standard. The integration seems to be connected correctly. May we know what you mean by " last 2 days have been not great"? If you are experiencing issues with the integration, feel free to ask and we can assist you.

    Anyway, if you are looking to disable payments you will need to delete the PayPal integration so that your form no longer accepts payments. You can then insert a Product List field on the form so that your customers can still select the products that they want but won't be asked to pay.

    Related Link: https://www.jotform.com/blog/introducing-product-list-form-field/