Submitted forms on our website are mixed up

Please see the attachment. The pdf version it sends with the submitted email html form is all jumbled up and unreadable. They are submitting forms through our embeded jotform in our website. This just started happening. How can I fix this? Thanks

Hi,

I cloned your form and some form fields are not match correctly to the designated field of the PDF. Please try to fix it and let us know if you need further help.

Here's a screencast of the cloned form: