Part of the form is missing

  • donrad
    Asked on September 19, 2020 at 1:51 PM

    Hello, 

    When I publish or preview my form, most of the questions on one of the pages are missing, and I can't see them. I'll greatly appreciate it if someone could help me troubleshoot this problem?

  • Amjad_A
    Replied on September 19, 2020 at 4:13 PM

    Hi there,

    Thanks for reaching out to us,

    Could you please provide us the form URL or ID, so that, we can able to investigate the issue and assist you further

    Reference: Where-to-Find-My-Form-URL

    Looking forward to your response.

  • donrad
    Replied on September 19, 2020 at 5:28 PM
    Hi Ahmad,
    Here it is
    https://form.jotform.com/202623717799062
    Thanks for your help
    ...
  • jonathan
    Replied on September 19, 2020 at 6:12 PM

    We apologize for inconvenience. I checked on your form https://www.jotform.com/form/202623717799062 and I noted that there were Conditions set in the form.

    1600553272 5f66813858e8a zzz 2020 09 20 Screenshot 10

    Please take note that the Show/Hide Conditions on the live form will make some of the questions not available or hidden base on the user's answers.

    Guide : How to Show or Hide Fields Base on User's Answer

    If the Conditions on your form were not intended, you can disable them to make all the questions/fields available when viewing the live form.

    I hope this help. Please let us know if you need further assistance.