What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my form has been disabled? Please help!

    Asked by aizu on August 21, 2013 at 07:04 AM

    Hi

    I cant view the form it says "Form not found, form has been disable"

    Is it because I have exceeded the monthly quota for free users? I have deleted some of the submissions will it help to reactivate? How do I check how much more do I delete?

    Thank you

    Page URL:
    http://www.jotform.com/form/92912339039

    Submissions check monthly quota
  • Profile Image

    Answered by EliezerN on August 21, 2013 at 01:22 PM

    Thanks for contacting us.

    I have checked your account and found that it's been autosuspended by our Phishing Detector System, that's why your forms are disabled. However, I checked your forms and all they are clean, so I have reactivated your account and it should work correctly now.

    Just as suggestion, avoid including words like "passwords, facebook, username, etc.." in your form fields, otherwise your form will be disabled and your account will be autosuspended by phishing objectives usage. 

    Let us know if you need further assistance.

    Thanks

  • Profile Image

    Answered by ytcele on March 26, 2014 at 05:06 AM

    sorry, my form was inactivve i only check it and re enable it thanks

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    JotForm Support

    Answered by jonathan on March 26, 2014 at 07:41 AM

    @ytcele

    I check your account and found it ACTIVE at this time.

    Inform us if there is more we can help you with.

    Thanks.

  • Profile Image

    Answered by maharajfohearts on April 29, 2015 at 05:48 AM

    This Form made by me and it has error occurred below

    This form disabled

    link below

    http://form.jotform.me/form/51181273129451

     

    Please solve this....

    Thanks  

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 29, 2015 at 07:58 AM

    Hello maharajfohearts,

    I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/561032 

    Thank you!

  • Profile Image

    Answered by Svetla  on April 18, 2016 at 05:29 AM

    Hi

     

    my form has been disabled https://form.jotformeu.com/60174462801349 please confirm why? I definitely do not do any phishing, this is for workout classes registration..thanks

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 18, 2016 at 06:43 AM

    Hello Svetla,

    I have moved your question to a new thread and you will be answered here:  https://www.jotform.com/answers/820805 

    Thank you!

     

  • Profile Image

    Answered by heroclientrescue on June 08, 2016 at 06:54 PM

    I am having the same problem, please help me reactivate my forms!!! Thank you

     

  • Profile Image
    JotForm Support

    Answered by jonathan on June 08, 2016 at 09:00 PM

    @ heroclientrescue

    I will reply to your thread here https://www.jotform.com/answers/856541-