Can I speak to someone?

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    GrayAcademy
    Asked on September 21, 2020 at 10:06 AM

    Hello, this is very time sensitive, can I speak to someone?

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    ashwin_d
    Answered on September 21, 2020 at 12:13 PM

    Please note that phone support is only available in Enterprise plan: https://www.jotform.com/enterprise/

    Please go ahead and ask your question here, and we will try to help you.

    We will wait for your response.

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    GrayAcademy
    Answered on September 21, 2020 at 01:17 PM

    Hello, I'm the primary account user for Gray Academy. Apparently one of my colleagues (a new employee!) deleted responses to a form before they had been downloaded. She reached out this morning to find out whether they could be retrieved. 

    Pls respond asap re: above.



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    Welvin
    Answered on September 21, 2020 at 05:30 PM

    Our apologies, but submissions that are manually deleted are permanent. We'll check this with our developers, would you mind providing the form in question?