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GrayAcademyAsked on September 21, 2020 at 10:06 AM
Hello, this is very time sensitive, can I speak to someone?
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Ashwin JotForm SupportReplied on September 21, 2020 at 12:13 PM
Please note that phone support is only available in Enterprise plan: https://www.jotform.com/enterprise/
Please go ahead and ask your question here, and we will try to help you.
We will wait for your response.
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GrayAcademyReplied on September 21, 2020 at 1:17 PM
Hello, I'm the primary account user for Gray Academy. Apparently one of my colleagues (a new employee!) deleted responses to a form before they had been downloaded. She reached out this morning to find out whether they could be retrieved.
Pls respond asap re: above.
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Welvin Support Team LeadReplied on September 21, 2020 at 5:30 PM
Our apologies, but submissions that are manually deleted are permanent. We'll check this with our developers, would you mind providing the form in question?