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    Conditional Emails Not Sending

    Asked by iambarabbas on August 21, 2013 at 02:57 PM

    Hello.  

    I recently filled out our "prayer request" form and noticed that the conditional emails were not sending.  I have not modified the form at all and I tried to re-embed it using the <script>, but I am still not getting any results.  I also tried cloning the form and that did not seem to work.  I was however able to get the conditional to work when I had only 1 person in the email list that I was using the condition for.  When I added a second person to the conditional it broke.

    The condition is used to email an aditional group of people when the "prayer team" button is checked.  Again, this works when there is only 1 person on that list.  The minute I add more than one person it no longer works.

    Thank you for your time.  Please let me know if there is anything else I can do!

     

    Brett

    Page URL:
    http://www.barabbasroadchurch.com/prayer_request.php

    Emails conditional emails email checked
  • Profile Image
    JotForm Support

    Answered by guilledutra on August 21, 2013 at 03:08 PM

    Hi,

    could you try by using just one action to match the condition, with the email addresses separated by a "," coma separator(mail1@mail.com, mail2@mail.com...)

    Hope it helps

    thanks

  • Profile Image

    Answered by BasecampMM on February 11, 2014 at 01:20 PM

    Yeah, commas don't work. I had the same thing. Just add separate actions for each email. (One IF, many THEN's)

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    JotForm Support

    Answered by Mike_T on February 11, 2014 at 02:49 PM

    Guilledutra's solution is valid, you can have multiple conditional recipient separated by comma.

    Alternatively, you can use different email Notifications on your conditional actions.

    Example (good):

    Example (bad):

    Thank you.