users cannot download Excel form data

  • Profile Image
    floydpr
    Asked on August 21, 2013 at 03:42 PM

    The majority of our users are restricted to using IE 8. We have had multiple users who cannot open/download any form data using the JotForm link. Again, they cannot use another browser.

    With this said, we have a few users who are also using IE 8 who are able to download the form data.

    In looking back at the forum, this appears to be an ongoing issue. Any suggestions?

    This is the error that our users receive:

  • Profile Image
    Mike_T
    Answered on August 21, 2013 at 04:41 PM

    This seems to be related to the IE8 security feature that is blocking the auto-download. I have added the information about this issue to the following thread:

    http://www.jotform.com/answers/185006

    Please kindly check it. If the explanation was not clear, please let me know. I will be happy to help you with this.