What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    users cannot download Excel form data

    Asked by floydpr on August 21, 2013 at 03:42 PM

    The majority of our users are restricted to using IE 8. We have had multiple users who cannot open/download any form data using the JotForm link. Again, they cannot use another browser.

    With this said, we have a few users who are also using IE 8 who are able to download the form data.

    In looking back at the forum, this appears to be an ongoing issue. Any suggestions?

    This is the error that our users receive:

    Page URL:
    http://www.floyd.org/Page/wow-cards

    Screenshot
    excel download excel form data JotForm
  • Profile Image
    JotForm Support

    Answered by Mike_T on August 21, 2013 at 04:41 PM

    This seems to be related to the IE8 security feature that is blocking the auto-download. I have added the information about this issue to the following thread:

    http://www.jotform.com/answers/185006

    Please kindly check it. If the explanation was not clear, please let me know. I will be happy to help you with this.