I deleted the wrong section!

  • Matthews_Jenny
    Asked on September 22, 2020 at 10:19 AM

    I deleted the wrong section of my jotform, and it will not revert back to that form.  Hours of work gone.  Can you please help?

  • BJoanna
    Replied on September 22, 2020 at 1:20 PM

    To which version to you want to revert your form to? Please provide us a screenshot of the full page with the timestamp of the form reversion and tell us if we can try to revert the form to that version.

    How to Post Screenshots to Our Support Forum

    You can also try to revert the form from the Form Builder.

    How to View Form Revision History

  • Matthews_Jenny
    Replied on September 23, 2020 at 10:00 AM

    16008696556 50 am Screenshot 10I want the 6:50 am revision where all of the items are added.  You can see where I deleted it and I CANNOT get it back!!!  So frustrating!  

  • Richie JotForm Support
    Replied on September 23, 2020 at 11:14 AM

    To clarify, you have tried reverting the form but the form fields is still missing?

    1600873873 5f6b65910fc23 1 Screenshot 10

    Please note that if you have deleted a field, the only way to revert is through the revision history.

    However if the revision doesn't work, you may need to manually edit your form again.


  • Matthews_Jenny
    Replied on September 23, 2020 at 11:52 AM

    Yes.  I highlight the 6:50 am section, click revert and nothing happens.  

  • Richie JotForm Support
    Replied on September 23, 2020 at 12:59 PM

    We do apologize for the inconvenience.

    You may need to manually edit back the missing field in your form.

    Please also note that if you delete a field, you may undo it by clicking the undo button or hitting ctrl+z(for windows).

    1600880338 5f6b7ed23f78f 1 Screenshot 10

  • Matthews_Jenny
    Replied on September 23, 2020 at 2:21 PM

    I tried that as soon as it happened and it would not fix.  Thank you.

  • Jimmy_D
    Replied on September 23, 2020 at 6:28 PM

    Hi!

    Try clearing your browser's caches and then try reverting the form to that old version where all the fields are present again.

    Kindly let us know what happens.

    Best,